FAQs

We founded CUTIEKINS with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values and we know that the better our service, the more customer loyalty we enjoy. Our store policies are detailed below. Please have a look at them and contact us if you want to learn more. 

When will my order ship?

Orders require 1-3 days for processing and will be shipped immediately after.

How long will it take for my order to arrive?

Canada & USA: most within 10-14 business days** (in addition to processing time)

Why did I receive more than one tracking number?

Depending on the items ordered, orders with multiple items may arrive in separate packages.

How do I know which size I need or the measurements of the item?

All items have sizing and/or measurement information included in the description of the item. Please see the sizing chart (inches) below for exact measurements.

 

I'm not happy with my item. What's next?

Please contact us at support@cutiekins.ca or through our contact form below.  If there is an issue with an item we can offer a refund or an exchange. All items are non-returnable. Exchanges accepted if within 15 days of receipt of item. 

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