Refunds and Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with original documentation, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@cutiekins.ca. If your return is accepted, we’ll send you a Return Authorization Number and the shipping address.  Returns are at the customer's cost. Items sent back to us without a Return Authorization Number will not be accepted.

You can always contact us for any return question at support@cutiekins.ca.

Damages and Issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non-Returnable Items

 

We do not accept returns on items that show wear, negligence, or stained. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges


If for any reason you need to exchange an item, contact us right away and we’ll issue you a return authorization number. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We’ll make accommodations for price differences if needed.
 

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.